Faq
All the information that you need with our answer to the frequest questions:
Check-In/Check-out Time
Check in is open everyday from 2.00 pm to 10.00 p.m.
We kindly ask you to advise us about your arrival time.
In case of late arrivals or early, please communicate at the time of reservation.
Check out is at 11:00 am. It's possible to require a late check-out (extra charge required).
The rates showed are per person or per room?
The rates shown on our web site are per room per night.
Do I have to pay a deposit at the moment of the reservation?
At the moment of the reservation we’ll ask you a guarantee that can be the credit card details or a bank transfer of the amount of the 1st night.
You’ll pay for your stay at the check-in.
Only non-refundable reservations require an immediate non-refundable payment of the total amount.
Do you accept credit cards?
Yes, we do, We accept Visa , Mastercard and American Express
Do you have an internet connection?
Yes, there’s a Wi-Fi connection free of charge, you’ll find the password in the room.
Is there a deposit for bags?
Yes, we have a deposit for bags free of charge.
Are there particular times to come back in the evening?
No there aren’t. At the check-in we’ll give you the keys to go in and out without problems of time.
Where can I park my car?
You can park your car in one of the following parking areas:
Garage Luna, Via Panicale 41, tel 055 294044
Garage Sant'Orsola, Via Sant'Orsola 2, tel 055 281893
Garage Michelangelo, Via Ricasoli 28, tel 055 2399126
Parking "Stazione S.M.N." - Piazza della Stazione 13 50123 Florence
Rates per hour: 3.80 Euro
Parking "Stazione Fortezza Fiera" - Fortezza da Basso, Piazzale Caduti in the Lager, 50129 Florence
Daily rate: 20.00 Euro
Parking "Parterre" - Via del Ponte Rosso 4, 50129 Florence
Daily rate: 15.00 Euro
How can I reach the Hotel if I arrive by train?
You’ll find all the information to reach us in
Location
How can I reach the Hotel if I arrive by car?
You’ll find all the information to reach us in
Location
What is included in the room rate?
Accommodation, breakfast, linens, individual set towels, dryer, complimentary toiletries with natural soaps, air conditioning / heating, Wi-fi Internet.
Are dogs/pets allowed?
Yes, we accept dogs of small and medium size, at no extra charge. Dogs on property must be on leash, for safety and respect of other guests. We ask you to communicate it at the time of reservation.
Does my 2 years old child pay for the stay?
Children under 2 years stay free when sharing the bed with parents.
How can I cancel my reservation?
All cancellations must be received in writing and send to the email address
info@hotelcollodi.com
Cancellations made in less than 72 hours before arrival date will be charged the first night.
In case of no show, will be charged the amount equal to the first night's stay.
In case of early departure, compared to booking, you will be charged the full amount.
For non-refundable reservations the total amount will be charged as penalty.
